Customer Service in Restaurant Management

Question: Discuss about the Customer Service in Restaurant Management. Answer: 1. Identify the possible causes for the complaint and how it impacts on the customer Possible Cause Impact on Customer Undesirable service in spite of being a regular in the restaurant. The customer was before-handedly dissatisfied with the service as because they frequently visited the restaurant and didnt get served with the desired service, so they needed a major reason to make their complaint strong. So with the non-availability of the seat for some time made their complaint more substantiated. On the other hand, not every customer demand service worth of money, but they at least demand some good treatment for their money. So with the waiter who let them the space being blas and not apologetic gave them the chance to make their complaint more credible (Akroush et al. 2013). It was not a major reason but still to some customers it does matter. The impact of such a service often lets down the customer. Every customer demands a good service where he can enjoy it whenever he wants. The level of satisfaction is never complete but still to some extent it needs to be fulfilled. This was not so done in this case, and hence the customer demands a reply for such a service. This type of service also destroys the image of the restaurant in the eyes of the customer (Moreira and Silva 2016). Blas and not unapologetic behavior on the part of staffs of the restaurant. The customers did not have the desired dish they ordered, but the order which arrived eventually was not upto the mark. Non-availability of side sauce with the dish which did not appear at the time of service. This was also a major reason for their complaint. 2. Describe a communication technique that would be most appropriate for this situation Communication Technique Reason for Appropriateness Immediate response and communication to be performed from the end of restaurant. The communication technique which would be more appropriate in this would be as follows. The waiter must be responsive as soon as the customer arrives. May be the seats are not available, but if the waiter continuously talks with the customer and make him comfortable, that would put a good impression on the face of the restaurants. Moreover, the waiter needs to be alert and well responsive as soon as space becomes available because this would make the customer feel that he is given a level of importance which is a most important item when you want to satisfy your customer. The waiter should also be well-mannered and polite in his replies as because this would hide the faults in the eyes of the customer even if he commits one (Siu et al. 2013). Lastly, the waiter must be interactive about the dish provided to the customer and ask for any changes required in the future. This would put a better impression about the restaurant's feedback details. 3. Describe 3 strategies organizations can employ to reduce the severity and number of complaints Record and organizing meaningful complaints and grievances: More often than not one would see customers are always in a hurry. They may place an order in the eleventh hour and want the restaurant to deliver in a jiffy. The factual reality is frequent such requests often turn into demands. Helping customers are right in the context but haphazardly following their demands may not be a good idea (Marinkovic et al. 2014). Multiple messages from multiple clients with recurring concerns in somewhat challenging as far as the organization is concerned. The volume of complaints not only raises problems but also makes things tough for the management about what to do next. The organization needs to sort this type of feedback. The key is to prioritize the complaints according to the degree. The management should offer its team a meaningful way to take stock of meaningful complaints and take corrective actions over those. The rest may seem to be futile; hence those should be managed with less precedence (Llach et al. 2013). CARP Method: A useful method of dealing with upset clients can be best practices which are termed as CARP method. The CARP theory consists of C (Control), A (Acknowledge), R (Refocus), P (Problem solving). In other words, the management should take control stock of the situation with revealing measures that discloses the managements intention that they are willing to address the client concerns and grievances and resolve those. Acknowledge would mean that the administration perceives the client concerns and not washing hand off from the issue. Refocus is something that the firm should contemplate. It means that the management should refocus away from clients emotions to the doable solution at hand (Laperrire et al. 2016). In fine, solving the problem should be done, confirming that everything had been taken care of. Considering customers complaints seriously: This is where most of the entities falter. The management should learn to deal with client complaints or for that matter grievance. The team should maintain a professional approach when it comes to customer support. On the other hand, support may require support. It must be accepted that not all customers may be made happy. So the bottom-line is upholding a positive outlook which would ensure pleasant times to come by (Kokkinou and Cranage 2013). 4. What is the importance of organizations having a Customer Service Policy? The customer service policy should determine the relationship the entity may have which in turn would help the firm to retain the valued clients and function properly. Customer service departments require various ways to measure their success. Policies lay down service guidelines and train staffers to accomplish the set guidelines (Liang and Zhang 2012). Clients like to be treated like their money matters. Thus having a policy is imperative in this case. A service client policy is a way to formulate a standard that surpasses beyond expectations. A customer service policy is an effective tool to impart valuable guidance to the resources of the organization on how to implore information from clients aimed to improve services. Thus framing a customer policy would have the company in consideration to detect the problems that the firm may have missed and to resolve those problems before it escalates to a level where clients are lost due to derisory services. The firm should train its staffers to be problem-solvers and take into consideration various tactics required for retention of customers and improve word-of-mouth. The firms should involve all the employees as they interact with the customers more than the management. Hence, they would have a fair idea of what the clients expect from their experiences with the firm (Choi and Choi 2014). 5. Outline three reasons to welcome complaints Need of feedback: Firstly, every restaurant needs feedback from the customer so that they can improve their customer satisfaction skills on their part. So thats the reason the restaurants needs to welcome the complaints because if they dont, they will not find ways to improve their skills. Improvement in Branding: The major reason why the restaurants should welcome the complaint is that this would put a better branding in the face of the customer (Hudson and Hudson 2013). Customer handling complaints are the major merit for restaurants to have a long run future in the market and would enable them to earn more profits. Enhancement of business: The restaurant should welcome the complaint because that would bring him more customers which are so much required for his business. If the customer gets his complaint satisfied in his next visit, then that would enable the customer to bring his relatives as well as his friends on his next visit and would thus enable the restaurants to earn more customers. 6. As a manager how would you train your staff to best deal with customer complaints? Client complaints are a reality in food and beverage business. The manager of the firm should devise various plans of training the staffs to best deal with customer complaints. At the outset, the management should form a protocol that addresses common complaints and forms procedures to resolve the complaints (Dabholkar 2015). Staff members should be provided with copies of etiquette, and a training session may be conducted to facilitate them to respond appropriately to various complaints. Exercises may be conducted by the managers by asking the waiters and other staffs to collaborate with supervisors who would act as an unhappy client. Regular weekly meetings should be held to discuss client complaints and issues and concerns that the client servicing team may have encountered (Zhang et al. 2013). 7. As the Customer Relations Manager, draft a reply to this complaint 29/08/2016 Dear Mr. Smith, Thank you for taking time out to contact us for explaining the issues that you have encountered recently. We earnestly regret the inconvenience you have experienced and please be informed that we are sincere to retain you as our valued client. Based on our compliant and feedback our customer relations team is reviewing the information you have sent us. We vouch that our designated team is conducting a thorough investigation for resolving this issue. We are aware that you had to wait for as much as fifteen minutes for a table to be vacated. Secondly, our waitress offered blas behavior while serving the salmon dish you had ordered for. Also, the deserts and coffee were not offered which is a signature complimentary service on our end. Moreover, you were charged with a double bill for the salmon dish. We have taken cognizance of your issues and assure you of best services in your next visit. In fine, once our investigation gets over, please allow us to contact you and apprise you of the findings. We look forward to serving you in the coming months. Once again, thank you for reporting this incident. Yours Sincerely, Robert Dawson (Customer Relations Manager) Reference List Akroush, M.N., Abu-ElSamen, A.A., Samawi, G.A. and Odetallah, A.L., 2013. Internal marketing and service quality in restaurants. Marketing Intelligence Planning, 31(4), pp.304-336. Choi, B. and Choi, B.J., 2014. The effects of perceived service recovery justice on customer affection, loyalty, and word-of-mouth. European Journal of Marketing, 48(1/2), pp.108-131. Dabholkar, P.A., 2015. How to improve perceived service quality by increasing customer participation. In Proceedings of the 1990 Academy of Marketing Science (AMS) Annual Conference (pp. 483-487). Springer International Publishing. Hudson, S. and Hudson, L., 2013. Customer service for hospitality and tourism. Goodfellow Publishers. Kokkinou, A. and Cranage, D.A., 2013. Using self-service technology to reduce customer waiting times. International Journal of Hospitality Management, 33, pp.435-445. Laperrire, ., Messing, K. and Bourbonnais, R., 2017. Work activity in food service: The significance of customer relations, tipping practices and gender for preventing musculoskeletal disorders. Applied Ergonomics, 58, pp.89-101. Liang, R.D. and Zhang, J.S., 2012. The effect of service interaction orientation on customer satisfaction and behavioral intention: The moderating effect of dining frequency. Asia Pacific Journal of Marketing and Logistics, 24(1), pp.153-170. Llach, J., Perramon, J., del Mar Alonso-Almeida, M. and Bagur-Femenias, L., 2013. Joint impact of quality and environmental practices on firm performance in small service businesses: an empirical study of restaurants. Journal of Cleaner Production, 44, pp.96-104. Marinkovic, V., Senic, V., Ivkov, D., Dimitrovski, D. and Bjelic, M., 2014. The antecedents of satisfaction and revisit intentions for full-service restaurants. Marketing Intelligence Planning, 32(3), pp.311-327. Moreira, A.C. and Silva, P.M.F.D., 2016. Complaint behaviour by third parties: exploring service quality, customer satisfaction and word-of-mouth in health clubs. International Journal of Sport Management and Marketing, 16(3-6), pp.152-171. Siu, N.Y.M., Zhang, T.J.F. and Yau, C.Y.J., 2013. The roles of justice and customer satisfaction in customer retention: A lesson from service recovery. Journal of business ethics, 114(4), pp.675-686. Zhang, Z., Zhang, Z. and Law, R., 2013. Regional effects on customer satisfaction with restaurants. International Journal of Contemporary Hospitality Management, 25(5), pp.705-722.

Something Good For Betterment Of Society †Myassignenthelp.Com

Question: Discus About The Something Good For Betterment Of Society? Answer: Introduction Ethical leadership is that kind of leadership where each and person carry out some work or do so conduct for the good of the common betterment or common good.When a particular individual does something good for the betterment of the society, or for common group of people. The task performed may not be for a particular individual, it for the betterment or good for the whole group or the whole society. It is not applicable on a single individual it is applicable as whole group or bunch of individual for a common purpose (Wu et al., 2015). The great quality of a leader is who leads by example. The leader leads the group; he is the person who motivates the group and gets it going. The role of the leader is very important, as he has the responsibility of the group on his shoulder. In leading the group can have much kind of roles, sometimes the leader leads from the front sometimes the leader stays at the back and motivates the group member to move forward (Zhu, Sun Leung, 2014). In the history the great leaders have played many different roles there strategy may have been different, but there goal was the same. They did everything for the betterment for the group, for the betterment of the society as a common cause. If the leaders show that they have the quality of being honest and ethical then in that case the chances are more that such kind of leader will be preferred by the people more. The followers want a leader who leads while being honest and who respects others. If the leader is dishonest and unethical, in that case they may set a kind of personality for themselves that all may not like or prefer (Christensen, Mackey Whetten, 2014). The followers want their leaders to set an example in front of them. The example that they set in upfront for their followers to follow. If the leaders turn to be dishonest and unethical, in that case it may set a bad example for their follower. Every successful leader are generally good communicators, they tend to communicate and influence its followers and its surroundings. This one of the good qualities or traits that they posses. It is the duty of the leader to communicate each and every member in the group so as to motivate them and maintain a relation with them (Tai Chuang, 2014).The communication tends to develop a trust and understanding with them. This trust and understanding is very important for as this relation helps to motivate the people. The traits of the great leaders had always been to influence others through communication. The leaders who are ethical in nature tend to develop good and long lasting relationship. Social Responsibility of Leaders The social responsibility of leaders is to inculcate certain skills or qualities within its disciples or individual so that may be ethical or social so that they can contribute does development of the society. A leader who is ethical in nature can build up an environment which is positive. This kind of environment helps in maintaining a strong relation and formation of a strong bond between the leaders and its members. The relationship can help to develop the quality of the individual, how they live and think. A great leader can influence people up to such an extent that he may change the person for the betterment of that person (Hartman, DesJardins. MacDonald, 2014). A great leader has always done something which is good for people. Maintaining a atmosphere which is positive in nature is one of the very important trait of a great leader, The people are benefited by the motivation or the nurturing that is offered by the leader. The leaders nurture the followers so that they get benefited. The strong relation and inculcation of good habits made by the leader help the people to attain success (Paharia Singh, 2016) A leader who is ethical in nature they tend to collaborate with them, they understand the problem of the people and the issues that they are facing. They also understands where the people are lacking and where they making mistakes. Then they try to rectify the problem sometimes through communication, sometimes through action. The leaders try to make the individuals according to the leaders as they influence them in such a way that they gets motivated does conducts a particular work with great enthusiasm (Du et al., 2015). Leaders are someone who leads from the front and people follow. Organizational leadership is a move towards betterment of an organization or a group. To become a great leader a person has to understand the point of view of others and have a clear idea of his own and should be able to align the both together ( Tian, Liu Fan, 2015). Two main theoretical on personality: Nomothetic theories are that -Personality is manly inherited, with a limited role for environmental factors. There are a number of personality types and traits which can be identified and measured, giving us an individuals personality profile Idiographic theories are that Personality develops with the development of the concept of self in the individual. Personality cannot be divorced from the individual's cultural and social context. Personality is in a constant state of change and development Types of Personality Eysenck - concluded that personality could be measured along two continua - Introversion and extroversion and Emotional stability These theories gave four possible outcomes: Introverted and unstable Introverted and stable Extroverted and stable Extroverted and unstable Nomothetic Theories- Understanding personality nomothetic theories Cattell identified two types of personality trait: Surface traits - Behaviors which tend to cluster consistently over a range of people Source traits - The personal characteristics which appear to influence our behavioral responses. Ideographic Theories Understanding personality-ideographic approach See personality as the development of the concept of self in each individual Carl Rogers stressed the need for growth and self actualisation of the individual over a lifetime, taking place in the context of our relationships with others Myers-Briggs suggested individuals differ according to a number of cognitive factors - thinking, feeling, sensation and intuition Focuses on how we construct meaning from our experiences Seen as an active sense-making process so that no two individuals will share exactly the same reality, e.g. the use of the term father will triggers different experiences and meanings in people Kelly argued that personality is learned and situational Repertory grid technique enables subjective view of people and events to be discussed until a set of constructs emerges Comparison of Nomothetic and Ideographic Nomothetic approaches assume there is a pool of characteristics which make up personality This pool is stable over time Each individual possess these characteristics to differing degrees These can be relied on to produce a personality profile in order to predict behaviour and find the right job Idiographic approaches see personality as dynamic and changeable Personality cannot be separated from the social context of the individual Need to understand the individuals need for psychological growth Theories of personalities for the organizations Personality tests have largely been developed from within the nomothetic approach These are used in recruitment and selection Should be used with caution, because even if valid, they are subject to the limitations of the nomothetic approach Idiographic approaches often used in activities to improve performance or support personal and professional career development There are various approaches to the learning process, some based on nomothetic concepts, others paralleling the idiographic approach Cognitive theories In contrast to behaviorism, concerns themselves mainly with psychological processes How we perceive, process and store information Suggests a higher order set of processes where we look for patterns in the world around us and develop and modify theories of action in order to function in the world Cognition attempts to understand what behaviorism ignores Importance of organization individual differences Important when recruiting or selecting for projects or promotion Understanding of difference influences job design Understanding cultural differences helps us avoid treating people unfairly or unethically Employees get more job satisfaction by doing work which fits their personality, ability or physical capacity Individual qualities, characteristics and beliefs of all individuals (including managers) will have an impact on others in the workplace. Examples to show Organizational Leadership According to Douglas McGregor a psychologist and a Management professor said about two different approaches, which he named as Theory X and Theory Y. In both the theory he talks about involvement of the employees so that they feel as a integral part of the organization. Theory X tells that Hell or high water, we are going to get it done. He motivates the employee that whatever the situation may have arose, we will achieve success (Shapiro and Stefkovich, 2016). Theory Y tells that I need your help how are we going to do this? We can see in both the situation he is saying we and involving the employees. In theory Y he asks help giving them a higher position which itself is motivating in nature. To be an effective leader it is very important to identify the leadership theory that will be applicable for a given situation in an organization (Tai Chuang, 2014). As we discuss governance it provides leadership strategies for non profitable organization. It is a process of providing leadership, direction and accountability for a nonprofit seeking organization. A non profitable organization comprises of a board, hired employees and volunteers. The board comprises of director who takes the important decision and formulates strategies and considered to be the leader of that organization (Hartman, DesJardins MacDonald, 2014). There are some roles that are to be carried out or performed by a leader in a non profit seeking organization. Roles played by a leader are as follows: Responsibility to care Care should be taken while taking any decision whatsoever in relation to the organization. A leader stays accountable for the decision that is being taken by him or her. Responsibility of loyalty It says that the leaders should act in a good way to take the organization forward. It is expected out of the leader to take decision which acts in equivalence with the interest of the organization (Paharia Singh, 2016). Responsibility of compliance The leader should honor mission, vision and policies of the organization. They should abide by the laws or rules that are set by the organization, which will set an example for others. There are several theories that have been laid down which acts as pillars of leadership (Tian, Liu Fan, 2015). Example of A personality Mr. Harry who is the director of the organization in order to resolve the problem undertook Environmental theory as the solution of the problem. Mr Harry was unable to identify the real problem that prevails in the organization. He thought that there is lack of co-ordination and he thought that the environmental theory will solve the problem. He did not realize that co-ordination was never a problem in regard to the workers of the Northwest printing press workers. They were well known to each other as most of them know each other for long time and maintained good relation amongst them (Arnold, Beauchamp Bowie, 2013). Due to this wrong understanding the organization further faced more losses and workers morale went down. They had no idea what were they heading for and lack of communication caused motivational problems. The workers did not give their full effort and lacked the spark (Boatright, 2012). Suggestion After analyzing the scenario I would suggest that Mr Harry should change his leadership theory. As it can be seen from the above mentioned case that problem was that the workers were de-motivated and there was a gap of communication between the leader and the workers. There was no precise goal that has been communicated. When there is a goal and the workers are motivated and inspired to achieve that goal the workers give their full effort to achieve it (Brooks Dunn, 2012) References Arnold, DG., Beauchamp, TL Bowie, NE 2013, Ethical theory and business, 9th edn, Pearson, Boston, MA. Boatright, JR 2012, Ethics the conduct of business, 7th edn, Pearson, Boston, MA. Bowden, P 2013 Applied Ethics: Strengthening Ethical Practices Tilde University Press, Prahran Brooks, LJ Dunn, P 2012 Business and professional ethics for directors, executives and accountant, 6th edn, Cengage Learning, Mason, OH. Christensen, L.J., Mackey, A. Whetten, D., 2014. Taking responsibility for corporate social responsibility: The role of leaders in creating, implementing, sustaining, or avoiding socially responsible firm behaviors.The Academy of Management Perspectives,28(2), pp.164-178. Clapp, J. Rowlands, I.H., 2014. Corporate social responsibility.The Essential Guide to Global Environmental Governance. Routledge: London, pp.42-44. Collins, D 2012 Business ethics: how to design and manage ethical organisations, John Wiley Sons, Hoboken, NJ. De George, R 2010 Business ethics, 7th edn, Prentice Hall, Upper Saddle River, NJ. Du, S., Swaen, V., Lindgreen, A. Sen, S., 2013. The roles of leadership styles in corporate social responsibility.Journal of business ethics,114(1), pp.155-169. Dubrin, AJ 2016 Leadership: Research findings, practice, and skills, 8th edn. South-Western, Cengage Learning. Ferrell, O., Fraedrich, J and Ferrell L 2013 Business ethics: ethical decision making and cases, 9th edn, Cengage Learning, Mason, OH. Fisher, C Lovell, A 2015 Business ethics and values: individual, corporate and international perspectives, 3rd edn, Prentice Hall, Harlow, UK. Hartman, L.P., DesJardins, J.R. and MacDonald, C., 2014.Business ethics: Decision making for personal integrity and social responsibility. New York: McGraw-Hill. Hombert, J., Thesmar, D., Tahoun, A., Piotroski, J.D., Zhang, T., Lim, J., Minton, B.A. Weisbach, M.S., 2014. Using the firm-level corporate social responsibility (CSR) ratings of Kinder, Lydenberg, Domini, we find that firms score higher on CSR when they have Democratic rather than Republican founders, CEOs, and directors, and when they are headquartered in Democratic rather than Republican-leaning states. Democratic-leaning firms spend $20 million more on CSR than Republican-leaning firms ($80 million more...Journal of Financial Economics,111(1), pp.158-180. McWilliams, A., 2014.Economics of Corporate Social Responsibility. Edward Elgar Publishing. Paharia, P. Singh, A., 2016. Ethical Leadership: A Key To Integrate Corporate Social Responsibility And Human Resource Practices For Business Sustainability. Shapiro, J.P. and Stefkovich, J.A., 2016.Ethical leadership and decision making in education: Applying theoretical perspectives to complex dilemmas. Routledge. Shaw, WH., Barry, V and Sansbury G 2013 Moral issues in business, 12th edn, Wadsworth Cengage Learning, Belmont, CA. Suliman, A.M., Al-Khatib, H.T. and Thomas, S.E., 2016. Corporate Social Responsibility.Corporate Social Performance: Reflecting on the Past and Investing in the Future, p.15. Tai, F.M. Chuang, S.H., 2014. Corporate social responsibility.Ibusiness,6(03), p.117. Tian, Q., Liu, Y. Fan, J., 2015. The effects of external stakeholder pressure and ethical leadership on corporate social responsibility in China.Journal of Management Organization,21(4), pp.388-410. Trevio, LK Nelson, KA 2014 Managing business ethics: straight talk about how to do it right, 6 thedn, John Wiley Sons, Hoboken, NJ. Wu, L.Z., Kwan, H.K., Yim, F.H.K., Chiu, R.K. and He, X., 2015. CEO ethical leadership and corporate social responsibility: A moderated mediation model.Journal of Business Ethics,130(4), pp.819-831. Zhu, Y., Sun, L.Y. Leung, A.S., 2014. Corporate social responsibility, firm reputation, and firm performance: The role of ethical leadership.Asia Pacific Journal of Management,31(4), pp.925-947.

Career Path Sample Essay

Career Path Sample EssayIf you are a first time writer or are feeling stuck, a career path sample essay is the best way to get your creative juices flowing. Here is a career path sample that will help you write your own resume.A career path is defined by a particular career objective, a definite area of expertise, qualifications, and various experience. The career path sample provides writers with the unique opportunity to hone their skills. You can use this sample to plan out your career and prepare yourself for a job interview.Writing your resume can be confusing for many people. There are so many things to consider when it comes to making a resume. You need to decide what your job objective is, what exactly your experience is, and if you would like to have any certificates or degrees included. Having just a general overview of your credentials is useless.One thing that you should remember about the career path sample is that it includes basic information, such as your contact info rmation, education, and certifications. You can also include any awards or honors that you may have received for doing well in your job. However, you can make it specific to your career objective, by adding information about areas that you would like to cover in your resume.In most cases, the career path sample is only one section of a larger curriculum. Some schools have their own sample essay. This is a good way to make sure that you choose the right course for you. If you are working in a school that is located in the same city as your current job, then you may want to take this sample and copy it into your resume. Then you can always refer back to it when you are filling out your resume.Another good thing about the career path sample is that you are likely to find a lot of examples online. If you look online, you are likely to find some samples that are much better than those in your area, which means that you can be sure that you are getting something to help you write your own resume.Using the career path sample is not too hard, provided that you know what you are looking for. However, you should also be aware that there are a number of people who have posted their sample on the internet, so that it will be easy for you to find it. If you are not using it, you will not be able to benefit from it, because you will not know what works best for you.

Undercover Angel Follow Your Angel in Disguise

Krangle, Jodi. A Muse’s Interview with Songwriter, Alan O’Day. The Muse’s Muse, n.d. There is nothing like learning the facts about a certain work of art from the author, and the given source offers the pleasure in ample amount. In the interview, O’Day answers a number of questions concerning both his life and sources of inspiration; briefly mentioning Undercover Angel, the artist explains what stands behind the song.Advertising We will write a custom annotated bibliography sample on Undercover Angel: Follow Your Angel in Disguise specifically for you for only $16.05 $11/page Learn More O’Day, Alan. Alan O’Day. Utopia Artists, n.d. As a rule, biographies are written log after the author’s death and by the least concerned people; thankfully, this is not the case with the source mentioned above. Written by Alan himself, the biography of the artist surely does not cover the entire life track, yet touches upon a number of peculiar aspects that would have definitely slipped the attention of a typical biography writer. O’Day, Alan. Personal Thoughts Pics. Alan O’Day, n.d. Sharing his memories, ideas, and a couple of family pictures, the author allows the audience to see behind his stage image and understand the way he creates songs. Though leaving â€Å"Undercover Angel† out of the frame and focusing rather on the process of songs creation, â€Å"Personal Thoughts Pics† makes it possible to peek into the world ay lives in and see what makes him create. Seida, Linda. Alan O’Day. Biography. All Music, 2012. A more detailed description of Day’s life, the biography written by Seida helps to take a more detailed look at the life of the artist and understand what events could have led him to writing â€Å"Undercover Angel† as well as dive deeper into the meaning the song is meant to convey. It is important that Seida, unlike the rest of the auth ors, focuses on such aspect as the relationships of O’Day and the recording company. Leaving the family and personal life issues aside, Seida offers what is really essential for evaluating O’Day’s work, i.e., the factual information. Undercover Angel – Alan O’Day. Top One Hit Wonders, 2010. The last, but definitely to the least, this short story is crucial to the given paper, because it sheds the light on the song itself. Unlike the rest of the sources, which describe mostly the author, leaving readers to guess what made him write the song and what its context is, the given source describes Undercover Angel in details, which helps to analyze the song. Works Cited Krangle, Jodi.  Ã‚  A Muse’s Interview with Songwriter, Alan O’Day. The Muse’s Muse, n.d., http://www.musesmuse.com/int-alanoday.html. O’Day, Alan. Alan O’Day. Utopia Artists, n.d., https://utopiaartists.com/.Advertising Looking for annotated bibli ography on art and design? Let's see if we can help you! Get your first paper with 15% OFF Learn More O’Day, Alan. Personal Thoughts Pics. Alan O’Day, n.d., http://www.alanoday.com/. Seida, Linda.  Alan O’Day. Biography. All Music, 2012, https://www.allmusic.com/artist/alan-oday-mn0000508449. Undercover Angel – Alan O’Day.   Top One Hit Wonders, 2010. Web. This annotated bibliography on Undercover Angel: Follow Your Angel in Disguise was written and submitted by user Joslyn Carver to help you with your own studies. You are free to use it for research and reference purposes in order to write your own paper; however, you must cite it accordingly. You can donate your paper here.

Free Essays on Research Paper History Boxing

Joe Louis and his beloved trainer Jack Blackburn were preparing to walk down the aisle for a big championship fight. Blackburn who had recently endured some serious health set backs, was breathing hard and suddenly blurted out: :"Chappie, I don't think I can make it up them steps tonight". What was Louis to do? His opponent Buddy Baer was a tough fighter who had scored a knockdown over Louis in their previous title bout. Without hesitation Louis replied: "Don't worry Chappie, you'll only have to go up and down them steps one time." Louis, keeping his word, knocked Buddy out cold with a paralyzing right hand in the first round. When Joe Louis meant business no-one could stand up to his dreadful assaults. Such was the power and mettle of the man the world called "The Brown Bomber". THE PERFECT FIGHTING MACHINE There never has been a more complete fighter than Joe Louis. He more than any other heavyweight most closely resembles the perfect fighter. Imagine the task of building a perfect heavyweight. First he would have to have two-fisted punching power equal to that of Jack Dempsey or Mike Tyson. His hand speed would have to be among the best including Ali, Patterson and Tyson. The left jab an offensive weapon like that of Sonny Liston's. The left hook as powerful as Joe Frazier's. His right cross as crushing as Lennox Lewis. His combination punching comparable to pound for pound great Ray Robinson. His counter-punching ability on par with Jack Johnson. He would have the inside fighting ability of Rid*censored* Bowe. He would also have the analytical ability of Gene Tunney in spotting the weakness of an opponent's style. Joe Louis had all of these attributes in one compact explosive package of heavyweight TNT. As a boxer Louis had everything. He is without doubt the greatest combination puncher to ever lace on the gloves. No one could put their punches together as beautifully as did Louis. He threw every punch in the boo... Free Essays on Research Paper History Boxing Free Essays on Research Paper History Boxing Joe Louis and his beloved trainer Jack Blackburn were preparing to walk down the aisle for a big championship fight. Blackburn who had recently endured some serious health set backs, was breathing hard and suddenly blurted out: :"Chappie, I don't think I can make it up them steps tonight". What was Louis to do? His opponent Buddy Baer was a tough fighter who had scored a knockdown over Louis in their previous title bout. Without hesitation Louis replied: "Don't worry Chappie, you'll only have to go up and down them steps one time." Louis, keeping his word, knocked Buddy out cold with a paralyzing right hand in the first round. When Joe Louis meant business no-one could stand up to his dreadful assaults. Such was the power and mettle of the man the world called "The Brown Bomber". THE PERFECT FIGHTING MACHINE There never has been a more complete fighter than Joe Louis. He more than any other heavyweight most closely resembles the perfect fighter. Imagine the task of building a perfect heavyweight. First he would have to have two-fisted punching power equal to that of Jack Dempsey or Mike Tyson. His hand speed would have to be among the best including Ali, Patterson and Tyson. The left jab an offensive weapon like that of Sonny Liston's. The left hook as powerful as Joe Frazier's. His right cross as crushing as Lennox Lewis. His combination punching comparable to pound for pound great Ray Robinson. His counter-punching ability on par with Jack Johnson. He would have the inside fighting ability of Rid*censored* Bowe. He would also have the analytical ability of Gene Tunney in spotting the weakness of an opponent's style. Joe Louis had all of these attributes in one compact explosive package of heavyweight TNT. As a boxer Louis had everything. He is without doubt the greatest combination puncher to ever lace on the gloves. No one could put their punches together as beautifully as did Louis. He threw every punch in the boo...

Problem Solving & Decision Making Essay Example | Topics and Well Written Essays - 750 words

Problem Solving & Decision Making - Essay Example Different studies present varying models of a typical decision-making process depending on their perspectives. Some models follow eight steps, others five. For purposes of making intuitive choices, the Harvard Case Approach (HCA) following four steps would be utilized. The four steps of this natural, intuitive decision-making process are: Step 1: Define the problem; Step 2: Alternative Courses of Action; Step 3: Analysis; Step 4: Recommendation. Initially, there is a situation where one of the subordinates, a security personnel, who was scheduled for regular work on a 10:00 PM to 6:00 AM slot, requested for a change in schedule due to emergency reasons. His wife called in early at 8:00 AM and informed the appropriate channels that the security personnel had to undergo immediate surgery for appendectomy. Therefore, he would be on emergency leave for five days. The shift sergeant was immediately informed of the situation and necessary changes in shift schedules have to be reviewed to fill in the temporary vacancy. a. Recall a security personnel on scheduled vacation leave. This option calls for determining a personnel on leave during the five-day period, who can be recalled for emergency purposes and who would be requested to report on the specified 10PM to 6AM schedule for five days. After which, he can resume his leave. b. Require overtime for current security personnel. Utilize security personnel to extend their shifts to at most four hours. Security personnel from the PM shift could extend from 10PM to 2AM and AM shift personnel could be requested to report four hours early (2AM instead of 6AM). The first alternative would entail some time and effort to locate and contact the security personnel on vacation leave. This option’s viability depends on where he is spending his vacation, the time he could return, the persons to be affected

College Attitudes Concerning Date Rape and Date Rape Drugs Essay

College Attitudes Concerning Date Rape and Date Rape Drugs - Essay Example gagement in which the woman did not intend to submit to the sexual advances and resisted the acts by verbal refusals, denials or pleas to stop, and/or physical resistance. The fact that the parties knew each other or that the woman willingly accompanied the man are not legal defenses to a charge of rape, although one Pennsylvania decision ruled that there had to be some actual physical resistance.† It is the foremost essential of this crime that there MUST NOT be the consent of the victim, otherwise it would not be date rape, it would simply be a sexual intercourse, if none of the partners are minor. If any of them is minor, it would be statutory rape. However, here it must be kept in mind that consent means the verbal consent from the partner. No consent is the implied one. It is a mere excuse and not the consent that that since the victim has later on started enjoying the rape, so her consent was involved. However, that so-called ‘enjoying’ is an involuntary action. It is definitely the responsibility of various segments of civil society to ensure that no crime take place, specially the crimes such as rape which totally shatters the lives of the individuals who become the victims of these crimes. However, it is the harsh reality that crimes such as rape take place and they take place on daily basis, even in the most advanced countries like United States. (Parrot, 1993) Thus, the even harder responsibility of the civil society is to provide assistance to the victims of such crimes, because there life should not end at that point. There are various rape victim assistance centers round the world. United States of America is no exception. Different Rape Victim Assistance Programs provide a number of services to the victims. These services are as follows: In the event of rape, the Victim assistance program operates round the clock. It operates 24 hours a day and 7 days a week. They can be contacted through phone by calling at 704-866-3378 during the time band